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Counseling and Psychological Services
IN CRISIS

For Faculty and Staff

You can find more information on helping students in distress by visiting

help.byu.edu/faculty-staff

Frequently Asked Questions

  • CAPS is only able to assist students who initiate the request for help themselves or who are brought directly to the office. CAPS is unable to provide “wellness checks” either in person or over the phone.

    Anyone can walk a student over to CAPS. Students in crisis can walk in and meet with a therapist usually within an hour (between 8:00am and 4:30pm). Outside of normal business hours and on weekends, students can reach an after-hours counselor by calling 801-422-3035 and following the prompts.

    If you are concerned about a student’s safety and cannot get them to respond or come to CAPS, please call the University Police at 801-422-2222.
  • CAPS only provides services for students who are full or ¾ time.

    Faculty/Staff/Admin are encouraged to utilize BYU's Employee Assistance Program (EAP)
  • Students in crisis can walk in and meet with a therapist usually within an hour. Students who are not in crisis but who would like to meet with a therapist can typically set up a one-time QuickCare appointment within about a week.

    The wait time for ongoing therapy is typically two to six weeks. If that wait feels too long, students can meet with a CAPS case manager to find options in the community.
  • If a student reaches the CAPS session limit, they can meet with a case manager to find options in the community for ongoing therapy.

    Students can also utilize Group Therapy or Biofeedback. There are no session limits for these options.
  • Students who are not full or ¾ time can utilize CAPS’ biofeedback, case management, and walk-in services.

How can CAPS help?

This website provides information that may help in recognizing and responding to students in distress and making appropriate referrals. For comments or other questions, please contact Counseling and Psychological Services at 801.422.3035.

Faculty, TAs, and staff will often be the first to encounter a student who is in distress. Encouraging and helping the student to seek assistance with the appropriate campus and community resources is important. Counseling and Psychological Services (CAPS), a unit within Student Development Services, is a readily accessible point of contact for faculty, staff and students who are concerned about a distressed student.

To Contact CAPS during regular business hours:

  • Call: 801.422.3035
  • Walk-in services: 8:00am-4:15pm (depending on counselor availability),1500 Wilkinson Student Center, Brigham Young University

Counselors are available during regular business hours to consult about students, provide referrals to campus departments, develop action plans, and follow up as appropriate.

Our regularly scheduled walk-in crisis services are available from 8:00am to 4:15pm (depending on counselor availability). CAPS also provides after-hours phone consultation for faculty, staff and students (call 801.422.3035 and follow the recorded instructions)

If there is a potential for danger to self/others or immediate attention is needed, call Campus Police (911 or 801.422.2222).

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HOW TO HELP STUDENTS:

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What to do in a crisis?

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